General Questions
What is the process for a custom commission?
We begin with a consultation to discuss your vision, intentions, and preferred materials. Once we finalize the details, we craft your one-of-a-kind piece with care and precision.
Are the digital downloads available for immediate download?
Yes, all digital downloads are available for instant access upon purchase. You will receive a secure link to your files via email shortly after your transaction is complete.
How does the sanctuary vision integrate into the store?
A portion of every purchase supports The Familiar Haven cat sanctuary. We believe that every ritual and creation honors choice and beauty, which is why we weave support for cats into our very core.
What is the return policy for physical items?
As we prioritize one-of-a-kind and custom-crafted items, we offer a 30-day window for returns. Please contact us to discuss your specific situation and ensure your piece is in its original, intention-infused state.